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FAQ
🛒 Ordering & Shipping
Q: Where do you ship from?
A: We partner with U.S.-based suppliers to ship directly from within the United States for faster delivery times.
Q: How long does shipping take?
A: Orders typically ship within 1–3 business days and arrive within 5–10 business days depending on your location. You’ll receive a tracking number once your order is processed.
Q: Do you offer international shipping?
A: At this time, we only ship within the United States.
💳 Payments & Orders
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and Shop Pay.
Q: Can I make changes to my order after it's placed?
A: To maintain fast processing, we’re unable to guarantee changes once an order is placed. Please contact us as soon as possible and we’ll do our best to assist.
🔁 Returns & Refunds
Q: What is your return policy?
A: You can return unused items in original packaging within 14 days of delivery. Please review our Returns & Refunds page for full details.
Q: How do I start a return?
A: Email our customer support at salesandmarketing@kemarsons.co with your order number and reason for return. We’ll provide instructions from there.
🐾 Product Questions
Q: Are your products safe for pets and families?
A: Absolutely. We source high-quality products that meet strict safety and performance standards — whether for your pet or your personal wellness.
Q: What if my product arrives damaged?
A: Contact us immediately at salesandmarketing@kemarsons.co with photos of the item and packaging. We'll resolve it quickly.
🔎 Still Need Help?
If you didn’t find your answer here, feel free to contact us directly at salesandmarketing@kemarsons.co or through our Contact Us page. We typically respond within 24–48 hours.